The trust you place in OSOUL extends to the details you share with us. We treat your personal information with the same care we give to our craft.
Who we are
OSOUL, based in Rabat, Morocco, is the data controller responsible for the personal information collected through osoulrabat.com.
The information we collect
- Details you provide when placing an order or contacting us: name, delivery and billing address, email and telephone number.
- Payment information, processed securely by our payment partner. OSOUL does not store your full card details.
- Information collected automatically as you browse, such as device and usage data, through cookies and similar technologies — described in our Cookie Policy.
How we use it
- To craft, process, fulfil and deliver your order.
- To offer you attentive client care and respond to your enquiries.
- To share, with your consent, news of collections and private invitations.
- To meet our legal and accounting obligations and to protect the Maison against fraud.
Who we share it with
We share your information only with those who help us serve you — our payment provider, our shipping partners, and trusted service providers bound by confidentiality. We never sell your personal information.
International transfers
As a house serving an international clientele, your information may be processed outside your country of residence. Where this occurs, we take appropriate measures to protect it.
Your rights
You may request access to, correction of, or deletion of your personal information, and you may withdraw your consent to marketing at any time. To exercise these rights, please write to contact@osoulrabat.com.
Retention
We keep your information only for as long as necessary to serve you and to satisfy our legal obligations.
Contact
For any privacy matter, please contact contact@osoulrabat.com.